Terms of service

TERMS AND CONDITIONS OF SALE (B2B)

Last updated: December 9, 2025

 

OVERVIEW

This website is operated by Siili Company S.R.L. (hereinafter "the Seller" or "Siili Company"). Access to and use of this site and the products and services available on it (the "Services") are subject to the following terms, conditions, and notices.

IMPORTANT: EXCLUSIVE B2B SALES

This e-commerce site is intended exclusively for sales to professionals, companies, retailers, and entities with a VAT number ("B2B Customers"). We do not sell to private consumers (B2C). By accepting these Terms, the Customer declares to be acting in the exercise of their entrepreneurial, commercial, artisan, or professional activity. Therefore, the protections provided by the Consumer Code (Legislative Decree 206/2005) relating to contracts with consumers do not apply.

SECTION 1 - PRODUCTS AND PRICES

  • Prices: All prices displayed on the site are VAT EXCLUDED, unless explicitly stated otherwise.

  • Shipping costs: Shipping costs are NOT included in the price displayed at checkout. They will be calculated separately during order processing and communicated via Pro-forma/Final Invoice, based on the weight, volume, and destination of the goods.

  • Changes: Prices and product availability are subject to change without notice.

SECTION 2 - ORDER PROCEDURE AND CONTRACT CONCLUSION

The purchasing procedure on this site differs from standard e-commerce and is configured as follows:

  • Request submission: Sending the order through the site constitutes a purchase proposal and a request for a final quote. The total displayed at checkout is provisional (goods + estimated taxes).

  • Processing: Siili Company will verify the availability of the goods, calculate the actual shipping costs, and any applicable quantity discounts.

  • Acceptance (Invoice): The contract is considered concluded only when Siili Company sends the Customer, via email, the Pro-forma/Final Invoice (or updated Order Confirmation) with the final total to be paid.

  • Payment: The Customer is required to pay the amount indicated on the invoice via Bank Transfer (or other agreed method) to release the shipment.

SECTION 3 - PAYMENTS

Payments must be made in advance of shipment, unless otherwise agreed in writing between the parties. Failure to pay within the terms indicated on the invoice will give Siili Company the right to cancel the order.

SECTION 4 - SHIPPING AND RISK

  • Timing: The delivery times indicated are purely estimated and not binding. Siili Company will not be responsible for delays due to the carrier or force majeure.

  • Transfer of risk: The goods travel at the risk and peril of the Principal/Customer. Siili Company's responsibility ceases at the moment of delivery of the goods to the carrier/courier (Ex Works), even if the shipment is arranged by the Seller.

  • Delivery inspection: It is the Customer's responsibility to check the integrity of the packages upon receipt. Any anomalies (opened, damaged packages, tampered tape) must be immediately contested to the courier by noting "ACCEPTED WITH RESERVATION FOR INSPECTION" on the transport document.

SECTION 5 - WARRANTY FOR DEFECTS (B2B)

Purchases made on this site are subject to the warranty for defects in the goods sold provided by the Civil Code (art. 1490 et seq. Italian Civil Code):

  • Duration: The warranty is valid for 12 months (1 year) from delivery.

  • Notice: The Customer forfeits the right to the warranty if they do not report defects to the Seller within 8 days of discovery. The notice must be made in writing to info@siilicompany.it.

  • Exclusions: The warranty does not cover accidental damage, natural wear and tear, improper use of the product, or negligence.

SECTION 6 - RETURNS AND REPLACEMENTS

The right of withdrawal (14 days) does not apply to B2B contracts. Returns are accepted only if previously authorized by Siili Company and governed by our Refund Policy. In case of return for "incorrect purchase" or size change, transport costs are entirely at the Customer's expense and a restocking penalty will be applied, if provided.

SECTION 7 - LIMITATION OF LIABILITY

Except in cases of willful misconduct or gross negligence, Siili Company will in no case be liable for indirect, incidental, special, or consequential damages (including, without limitation, lost profits, loss of revenue, business interruption) arising from the purchase or use of the products sold.

SECTION 8 - APPLICABLE LAW AND JURISDICTION

These Terms and Conditions are governed by Italian Law. For any dispute arising from the interpretation or execution of this contract, the Court of Lecce shall have exclusive jurisdiction.

SECTION 9 - CONTACT

Questions about the Terms of Service should be sent to:

Siili Company S.R.L.
Via Sant'Elia 8, 73042 Casarano (LE)
Email: info@siilicompany.it
VAT: 05278970750