Privacy policy

PRIVACY POLICY

Last updated: December 9, 2025

 

Siili Company operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Siili Company is supported by Shopify, which enables us to provide you with the Services.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, the latter shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal information we collect or process

When we use the term "personal information," we refer to information that identifies or can be reasonably linked to you or another person. Personal information does not include information collected anonymously or that has been de-identified. We may collect or process the following categories of personal information:

  • Contact information: including name, address, billing address, shipping address, phone number, and email address.

  • Financial information: including (where applicable) credit/debit card numbers, IBAN, transaction details, payment confirmation, and other payment details.

  • Account information: including username, password, security questions, preferences, and settings.

  • Transaction information: including items you view, add to cart, purchase, return, and your past transactions.

  • Communications with us: including information you include in communications with us (e.g., support requests or quotes).

  • Device information: including information about your browser, IP address, and other unique identifiers.

  • Usage information: including information about your interaction with the Services.

Sources of personal information

We may collect personal information from the following sources:

  • Directly from you: when you create an account, use the Services, request a quote, or communicate with us.

  • Automatically: through cookies and similar technologies when you visit our site (managed through our Cookie Policy).

  • From our service providers: such as Shopify, payment processors, and logistics partners.

How we use your personal information

We use personal information for the following purposes:

  • Provide and improve services: To process your orders and payments, manage your B2B account, arrange shipping, facilitate returns, and send you notifications (e.g., pro-forma invoices).

  • Marketing and advertising: To send you promotional communications (with consent) regarding our products.

  • Security and fraud prevention: To detect fraudulent activities and protect our services.

  • Communicate with you: To provide customer support and maintain the business relationship.

  • Legal reasons: To comply with applicable laws (e.g., electronic invoicing, tax records) or respond to valid legal requests.

How we disclose personal information

We may disclose your information to third parties for legitimate purposes, including:

  • With Shopify and service providers: Who manage IT, payment processing, data analysis, and shipping on our behalf.

  • With business partners: For marketing purposes (in accordance with your preferences).

  • For legal obligations: To comply with applicable laws, warrants, or to protect our rights.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit will be transmitted and shared with Shopify. To learn more, you can visit Shopify's Privacy Policy for Consumers.

Third-party websites

The Services may contain links to third-party websites not controlled by us. We are not responsible for the privacy or security of such sites and encourage you to read their policies.

Children's data

The Services are not intended for use by minors and we do not knowingly collect information about minors.

Security and retention

No security measure is perfect. The retention period of your information depends on operational needs (e.g., account maintenance) and legal obligations (e.g., invoice retention for 10 years).

Your rights (GDPR)

If you reside in the European Economic Area (EEA), you have the following rights:

  • Right of access: Request access to data we hold about you.

  • Right to deletion: Request deletion of your data.

  • Right to rectification: Correct inaccurate data.

  • Right to portability: Receive a copy of your data.

  • Right to object and withdraw consent.

You can exercise these rights by contacting us at the details below.

International transfers

We may transfer and process your information outside your country (e.g., to Shopify's servers in Canada or USA). Such transfers occur in compliance with recognized mechanisms (such as the European Commission's Standard Contractual Clauses) to ensure an adequate level of protection.

Contact

For questions about this Privacy Policy or to exercise your rights, contact us:

Siili Company S.R.L.
Address: Via Sant'Elia 8, 73042 Casarano (LE), Italy
Email: info@siilicompany.it

For data protection law purposes, we are the Data Controller of your personal information.